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Exam · Network support

Pass mark 75%. Sign in with your staff account to record the result.

1. What do you check first on a 'no internet' call?

The line state and ONT light The customer's TV The weather

2. What score does a speed test need to sign off a speed job?

200% 70% of the package 10%

3. The ONT is lit but has no service. What does that mean?

The router is broken The fibre is cut The line needs provisioning or is suspended

4. Where must you be to run the speed test?

At the depot Anywhere At the customer's property

5. Wi-Fi is weak upstairs. The proper fix is…

Another access point Shouting Turning the router off